Sales Assistant - Final Control Valves

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Assist sales team as required in preparation of quotations including quotation letters, pricing, delivery and assembly of components required for quotation submission.
• Interfaces with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
• Transfer quotations into business system and enter on appropriate manufacturing / assembly facility.
• Ensure timely delivery of product documentation and shipment of backlog. 
• Monitor shipment schedules, provides schedule updates to customer, and expedites production as required.
• Ensure all order related documentation is submitted in a timely manner using established procedures.
• Collaborate with Inside Sales when entering change orders.
• Assist Inside Sales with invoicing and associated documentation.
• Responsible for reviewing and monitoring commission reconciliation.
• Monitor past due payables and work with Sales Team and accounting to meet corporate goals for collections.
• Responsible for portal order confirmations and ship confirmations as required
• Assist Sales Team with copying, filing, typing, collections and general administration activities.
• Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction.
• Develop and maintain awareness of all products and services provided by Puffer-Sweiven. 
• Answer phone calls from customers and forward to the appropriate account representative

QUALIFICATIONS:

Education/Knowledge:

• Associates required, bachelor's preferred. 
• Knowledge of office administrative procedures use and operation of standard office equipment.

Experience/Skills:

• 2+ years office administrative experience.
• Strong knowledge of various computer software applications including MS Office, business system and principal provided sizing programs.

COMPETENCIES:

• Strong customer service skills including the ability to develop rapport and trust with customers and other employees
• Strong Team Player with Excellent interpersonal skills.
• Strong organizational skills with ability to multi-task.
• Strong verbal and written communication skills.
• Strong ability to use independent judgment.
• Strong sense of professionalism.