Training & Marketing Coordinator

The ideal candidate will Support DGM’s training operations and brand visibility by coordinating internal and external training activities and assisting with marketing content creation, campaign execution, and client communication. This hybrid role enhances training effectiveness and ensures consistent messaging of DGM’s Dangerous Goods services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training Coordination:

• Assist in scheduling and organizing training courses (classroom, online, and on-site)
• Support enrollment, registration, and confirmation processes for customers
• Prepare training materials, update course content, and track training completions
• Maintain accurate training records in internal systems
• Generate certificates, test results, and customer follow-up communications
• Ensure proper classroom setup, including technology, supplies, and refreshments
• Greet training attendees and provide assistance during training sessions
• Maintain cleanliness and organization of training rooms before, during, and after each class
• Travel locally to customer sites to support training and marketing initiatives.
• Facilitate training sessions and deliver presentations to employees and customers, varying sizes
• Develop and strengthen public speaking skills to effectively engage and communicate with audiences.

Marketing Support:

• Develop training-related marketing collateral (flyers, presentations, brochures)
• Assist in executing campaigns for public training, consulting, and DG compliance offerings
• Create and schedule email blasts, website updates, and social media posts
• Monitor analytics and generate performance reports on marketing campaigns
• Help manage customer lists and update CRM for segmentation and outreach
• Attend and actively participate in events to promote the business and represent the company professionally.

Cross-functional Collaboration & Administrative:

• Coordinate with Accounting Dept on training invoices and customer account setup
• Provide administrative support for the Training Manager on strategic initiatives
• Respond to training inquiries via phone and email
• Assist with customer setup forms, and branding consistency
• Provide backup coverage for the receptionist during breaks.
• Support other internal departments as needed and perform other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associate degree required; Bachelor’s in Marketing, Communications, or Business preferred
• 2–4 years of experience as trainer, marketing support, or similar roles
• Basic knowledge of Dangerous Goods regulations (IATA, IMDG, 49 CFR) is a plus
• Familiarity with training programs in logistics or Dangerous Goods is a plus
• Familiarity with marketing fundamentals, campaign execution, and branding
• Proficiency in Microsoft Office Suite Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Creative tools, and email marketing platforms
• Knowledge of CRM systems, LMS (Learning Management Systems), and file storage software, and design tools preferred
• Basic design/layout skills for flyers, training materials, and social media graphics

KNOWLEDGE SKILLS AND ABILITIES

• Understanding of training coordination processes and adult learning principles
• Knowledge of administrative functions, including invoicing and file management
• Strong written and verbal communication skills
• High attention to detail with accurate data entry and recordkeeping
• Ability to use marketing tools (e.g., Canva, Constant Contact, or equivalent platforms)
• Comfortable using CRM systems, LMS (Learning Management Systems), and file storage software (e.g., M-Files)
• Ability to prioritize and manage multiple tasks or deadlines independently
• Ability to work collaboratively across departments and with external clients
• Ability to maintain a professional, friendly, and helpful demeanor at all times
• Able to maintain confidentiality and handle sensitive data appropriately
• Adaptable to change and capable of learning new systems and processes
• Comfortable providing hands-on classroom support, including housekeeping duties

DIRECT REPORTS

• This position has no direct reports.

WORK ENVIRONMENT AND SAFETY EXPECTATIONS

• Able to work onsite full-time at the Houston office
• Must follow all written work instructions and adhere to company safety protocols at all times
• Required to wear personal protective equipment (PPE) as mandated by task and environment
• Expected to promptly escalate any safety or quality concerns to management or the QHSE department
• Must be able to navigate the warehouse safely and efficiently
• Ability to work in a fast-paced, high-pressure environment
• Work is performed in a climate-controlled indoor environment, including cubicle, open or private office settings with heating and air conditioning
• Occasional temperature fluctuations may occur near entryways, warehouses, or production areas
• May be exposed to low levels of noise, dust, and prolonged artificial lighting
• Ambient conditions may also be encountered when passing through or working near adjacent warehouse or operational areas.

PHYSICAL REQUIREMENTS

• Able to demonstrate the manual dexterity to operate a personal computer effectively.
• Ability to alternate between extended periods of sitting and frequent standing or walking, particularly during classroom setup, support, and administrative tasks
• Frequent use of hands and fingers for typing, data entry, and handling documents
• Occasional standing, walking, bending, or reaching within the office or warehouse environment
• Ability to lift and carry up to 15 lbs occasionally for material setup
• Sufficient visual acuity to read computer screens, documents, and spreadsheets
• Ability to hear and speak clearly in person, over the phone, and during virtual meetings
• Able to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner and calculator
• May occasionally be required to walk through warehouse or operational areas

WORK SCHEDULE

• Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; must be available to work extended hours, occasional Saturdays, or adjust schedule as needed to meet operational demands.

Additional Notes

The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

Equal Opportunity Employer

DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.