Technical Support Administrator II

Description

• Five (5) years of experience in desktop and network support.
• Experience with current windows operating systems.
• Demonstrated experience handling troubleshooting requests.   
• Proficiency at an advanced level with computer software and hardware installation, upgrades and repairs. 
• Proficiency at an advanced level of Microsoft applications (minimum in Microsoft Windows 10 and Office 365)
• Proficient at basic level on network devices installation.
• Possess basic handheld computer, AS400 and typing experience
• Ability to communicate (speak, read and write) effectively in English and Spanish at an Advanced level in a business environment
• Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts.
• Ability to analyze and solve problems in a constantly changing environment
• Ability to think logically and follow procedures and instructions
• Self-starter with ability to perform under pressure and excellent time management skills
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
• Ability to respond to emergency calls 24 x 7

• College education in IT related field.
• Related IT certification 

• Provides desktop and network support to employees by identifying, troubleshooting and resolving technical problems
• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
• Assists with Servers and LAN Operations.
• Supports and troubleshoots problems with wireless infrastructure and wireless devices.
• Ensures proper data backups are performed.
• Responds to telephone calls, e-mails and personnel requests for technical support.
• Documents and tracks each issue (in incident/problem management system) and escalates issues that require more advanced research and troubleshooting. 
• Participate in department rotating schedule to provide after-hours end-user support. 

• Trains employees on use of new hardware and software products
• Maintains hardware and software license inventories
• Participates in special projects as assigned by Management.
• Identify and suggest possible procedural improvements
• Create and review standard operating procedures
• Additional duties as assigned.  

• While performing the duties of this job, the employee is continuously required to use hands and fingers 
• The employee alternately and frequently is required to talk and/or hear, sit, stand and walk 
• Climb and work in high places such as heavy equipment, rooftops and poles, in order to access computer devices, wireless equipment video cameras
• The employee must occasionally lift and/or move up to 50 pounds 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

• Work is performed primarily in indoors office, with controlled temperature environment.
• Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)
• The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
• The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
• May be required to work on holidays and weekends as necessary
• The noise level in the work environment is usually quiet to moderate when work is performed in the office environment. The outdoor environment may be moderate to loud depending on the area 

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear appropriate PPE as instructed by immediate supervisor
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

• We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [email protected].
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change