Sales Assistant - Final Control Valves

Company Description: 

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. 

Specialties: 

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: 

• Pressure Management 
• Isolation Valves & Actuation 
• Control Valves & Regulators 
• Process Control & Safety Systems 
• Oil & Gas Automation– fiscal custody metering, controls, and SCADA 
• Reliability Solutions & Services 
• Specialty Pumps & Rotating Equipment 
• Instrumentation 
• Maintenance & Repair Services 

Duties and Responsibilities:

• Assist sales team in entering sales quote and order information into Salesforce.
• Interfaces with customers by phone, email, and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
• Assist sales team in entering customer and order information into Salesforce.
• Assist sales team with daily order entry into our Enterprise Resource Planning system (Oracle). This includes proofreading the orders to ensure accuracy of information (prices, account numbers, bill-to and ship-to addresses, etc.) relative to the purchase order.
• Ensure timely delivery of product through expediting efforts and monitoring backlog reports.
• With directions from the Inside Sales Team and Sales Management, assist in entering change orders or return material authorizations (RMA’s).
• Assist Inside Sales with customer invoicing or documentation requirements.
• Assist Sales Team with copying, filing, typing, collections and general administration activities.
• Assist in the routing of phones, emailed and faxed inquiries to the proper inside salesperson.
• Develop and maintain awareness of all products and services provided by Puffer-Sweiven.
• Perform related duties as required.

QUALIFICATIONS:

Education/Knowledge:

• Associate degree required. Bachelor’s degree preferred.
• Knowledge of office administrative procedures, standard office equipment and the sales order process.
• Knowledge in Excel and Oracle.

Experience/Skills:

• Direct experience in a sales and or customer service-oriented work environment preferred.
• Experience in Sales Order Management Systems and Oracle ERP is desirable.
• Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills. Good writing skills – writes in a manner appropriate for business and messages information coherently.
• Good computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks.
• Detail oriented.
• Enjoy working in a fast-paced environment.
• Adept to change of tasks easily.
• Proactive, have a positive attitude.

COMPETENCIES:

• Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
• Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
• Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
• Good writing skills – writes in a manner appropriate for business and messages information coherently.
• Good computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks.
• Good organizational skills - prioritizes and efficiently completes tasks, pays attention to detail, verifies information as appropriate and identifies and corrects errors.
• Good problem-solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
• Good teamwork – identifies with the team and its goals and contributes to the group’s effectiveness.
• Good customer service skills – provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
• Good self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.
• Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.