Sales Account Manager

Job overview

We are seeking a results-oriented and proactive Sales Account Manager to join our TWG Sales Team. The ideal candidate will be responsible for providing our customers with best-in-class customer support acting as their trusted advisor.  We are looking to develop the best customer experience for our B2B clients and support their ability to make a wheel, tire or accessory sale.  Be part of a winning team and help us build the TWG experience of tomorrow!

Key responsibilities

• Manage client relationships. Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
• Technical Liaison:        Be the technical expert to help your accounts make a wheel, tire or accessory sale by helping them find the best wheel for their customers desired style and fitment.
• Maintain account records. Keep detailed records of client interactions, project progress, and account updates.
• Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
• Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals.
• Develop Key Accounts.        Work with the Central Sales Team and newly formed Business Development Team to grow specific key customers.
• Monitor performance and reporting. Track account performance metrics, report on key outcomes, and suggest areas for improvement.
• Communication and Negotiation:        Effectively communicate with customers at all levels, negotiate deals and resolve customer issues promptly.
• Business Acumen:        Have an understanding for profit margins as it relates to the TWG product portfolio and how to maximize standard margins for your book of business.
• AR Collections:        Work with customers to ensure they stay within their credit limit and support any accounts receivable collection activities.

Qualifications

• Proven experience as an account manager or in a similar client-facing role.
• Strong understanding of client relationship management, sales, and business development.
• Excellent communication and organizational skills.
• Ability to manage multiple client accounts and prioritize tasks.
• 3+ years of experience in account management, sales, or customer service.
• Proficiency in CRM software (e.g., Salesforce, HubSpot).
• A degree in business administration, marketing, or a related field is preferred.

Preferred Skills

• Experience in the automotive aftermarket and specifically around wheels and tires is a plus.
• Familiarity with project management tools and processes.
• Familiarity with sales CRM tools
• Strong negotiation and problem-solving abilities.

Why Join TWG?

• Be part of a dynamic company that values an enthusiast culture with innovation, growth, and collaboration at all levels.
• Opportunity to shape the future of the company and make a significant impact in the tire and wheel market
• Competitive compensation package, including performance bonuses and benefits.
• Flexible work environment with opportunities for professional growth.

A supportive work environment that fosters career development and professional growth.