Job Scope and Purpose:
Residential Business Managers are responsible for the overseeing all daily property operations including but not limited to property financials responsibilities, fostering resident satisfaction, employee management, and managing vendor/contractor interactions in a professional manner.
Primary Responsibilities:
- Leasing and Occupancy Management: Attracting and retaining tenants by marketing available units, conducting property tours, screening applicants, negotiating lease agreements, and managing move-in and move-out processes.
- Tenant Relations: Addressing tenant inquiries, concerns, and complaints promptly and professionally. Fostering a positive living environment through effective communication, community events, and amenities.
- Property Maintenance: Ensuring the property is well-maintained, safe, and attractive by coordinating regular maintenance tasks, repairs, and upgrades. Conducting inspections to identify maintenance needs and addressing them promptly.
- Financial Management: Managing the property's finances, including budgeting, rent collection, expense management, and financial reporting. Maximizing revenue and controlling expenses to achieve financial goals and maintain profitability.
- Compliance: Ensuring compliance with all applicable laws, regulations, and industry standards, including fair housing laws, landlord-tenant regulations, building codes, and safety regulations.
- Vendor and Contractor Management: Selecting and managing relationships with vendors, contractors, and service providers to ensure quality service, competitive pricing, and timely completion of work.
- Community Engagement: Engaging residents and promoting a sense of community through organized events, social activities, and amenities. Building relationships with residents and encouraging a positive community atmosphere.
- Administrative Tasks: Performing and/or delegating administrative duties, such as maintaining records, processing paperwork, responding to inquiries, and managing communication with residents and vendors.
- Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with company’s policies and procedures.
- Assisting the Regional Manager with other projects as needed.
Skills and Qualifications:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Prioritize and manage multiple projects simultaneously.
- Knowledge and experience with the physical attributes of a property.
- Ability to use company software, including MS Office products and Yardi.
- Knowledgeable with Fair Housing laws and other ordinances and regulations affecting the industry.
- Promote harmony and quality job performance of staff through support and effective leadership
Physical Requirements:
- Ability to walk, stand, and climb stairs to tour property and meet with potential tenants, vendors and contractors in a variety of weather conditions.
- Ability to reach, bend, and have a full range of motion.
- Use repetitive motion of hands and wrist while using a computer, keyboard and telephone.
- May need to lift and/or move 5-10 pounds.
- High attention and mental demands including the ability to prioritize and process information with accuracy and clarity.
Benefits: Apartment discount available, Competitive pay, Commissions, Medical, Dental, Vision, Basic Life, Short Term Disability, Flexible Spending Account, Employee Assistance Program, 401K, Mentoring Program.