Regional Marketing and Vendor Relations Specialist
Now is the best time to join Johnstone Supply. As our new Regional Marketing and Vendor Relations Specialist, you will be the face of our organization to our customers and vendors; Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.
Our Regional Marketing and Vendor Relations Specialists are professionals who develop and manage product strategies from start to finish. They help plan, create, launch, and improve products to ensure they meet customers’ needs and business goals. Their main job is to ensure that Johnstone and its partners remain competitive and successful. They work closely with customers, Sales and Marketing teams, executives and vendors to define the product vision, roadmap, and features.
A day in the life:
- Analyzes and Defines Assigned Product Segment Market: Develops a marketing plan by considering total market size, company market share, competitor market share and trends within the market. Keeps well-informed of market influences.
- Customer Engagement & Relationship Building: Supports development of customer dealer and reward programs to retain and grow business in the region.
- Focus on Ecommerce Growth: Supports the development of marketing strategies and programs to grow e-commerce use and adoption throughout the region.
- Sales Execution & Marketing Strategy: Plans and manages the product life cycle for assigned product lines including developing strategic focus calendars, activities, and collaborating with supply chain team to lead product launch strategies.
- Internal Coordination & Communication: Partners with marketing team, sales, and branches on new customer advertising, marketing, and onboarding programs to expand business.
- Problem Resolution & Customer Support: Supports the development of programs to utilize JU Online for dealer growth and new customer identification. Serves as the primary contact for addressing customer issues and ensuring satisfaction.
- Tracking, Reporting & Market Awareness: Creates marketing and sales initiatives that support regional and individual market business objectives. Reviews input on customer interactions via CRM, analyzes sales and buying behaviors, monitors industry trends, and maintains product knowledge through ongoing training.
- Company Representation: Represents the company at industry events, trade shows, and customer-requested functions.
What we’re looking for:
- At least 7 years of Marketing and Vendor Relations experience: is required, but this experience can come from a variety of different work experiences or educational background.
- Bachelor’s degree in business, Marketing, or related field; or relevant certifications are a plus.
- Must maintain a valid driver’s license, and maintain a professional personal appearance
- Sales & Analytical Skills: Ability to develop customer expansion strategies and sales forecasts; skill in identifying high-value opportunities and uncovering business potential; skill in diagnosing problems and linking solutions to customer needs.
- Communication & Interpersonal Skills: Strong listening, questioning, and two-way communication skills; ability to present programs professionally; ability to influence, negotiate, and drive customer decision-making; skill in adapting to different personalities and diplomatically addressing issues.
- Organization Skills: Ability to prioritize tasks and manage time effectively; skill in executing and implementing sales programs; ability to coordinate with stakeholders; experience using tracking systems to manage follow-ups and action items.
- Software & Systems Skills: Proficiency in CRM software, Excel, Word, PowerPoint, Outlook; ability to use data tracking, presentation, and Point-of-sale software.
We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:
- Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
- Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
- One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
- Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
- Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Employer subsidized medical, dental, and vision plans.
- Employer paid life insurance and long-term disability
- Voluntary short-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- $100 wellness reward for completing annual health check-up
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program – earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.
EOE & E-Verify Participating Employer.