For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Pressure Management
- Isolation Valves & Actuation
- Control Valves & Regulators
- Process Control & Safety Systems
- Oil & Gas Automation– fiscal custody metering, controls, and SCADA
- Reliability Solutions & Services
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
Job Title: Account Manager - RQ
Duties and Responsibilities:
- Identifies and evaluates customer needs and offers appropriate solutions.
- Works under the direction of the Sales Manager to develop the account plan.
- Promotes Rotating Equipment products and services to customers including but not limited to, centrifugal pumps, positive displacement pumps, blowers, compressors and their accessories, and integrated pump packages.
- Interfaces with RQ management, inside sales and other company sales and account teams to communicate activities, opportunities, issues, and status of goals, all designed to deliver the total Company value.
- Develops and maintains customer relationships.
- Attends technical conferences and product and technical training sessions.
- Establishes and maintains relationships with Engineering, Purchasing, Maintenance departments, other key decision makers, and Principals.
- Conducts product demonstrations and technical presentations.
- Provides technical assistance to other Sales and Operations personnel.
- Presents and specifies products for varied applications. Determines application and specification of products.
- Helps develop sales forecast and strategy to accomplish goal.
- Provides input and feedback relative to pricing and sales margins.
QUALIFICATIONS:
Education/Knowledge:
- BS/BA Degree in Business or Engineering related disciplines. Alternative AS/AA degree and two plus years of experience; or equivalent combination of education and experience. Technical degrees are preferred.
- Basic knowledge of the oil & gas industry - up, mid and downstream. Solid knowledge of basic hydraulic principles and pumping systems and related equipment.
Experience/Skills:
- 3-5 Years technical sales/customer service experience required including experience of prospecting, cold calling, and presentations to customers.
- Good Computer skill proficiency with MS Office and Outlook.
- Strong written and oral communication skills including formal presentation skills.
- Solid interpersonal skills; specifically engaged listening and acknowledging skills, as well as questioning and discovery skills.
COMPETENCIES:
- Demonstrated ability to interface with and influence senior level executives.
- Strong prospecting/opportunity identification skills. Innovative in selling and servicing approach.
- Strong drive and initiative – motivated to success. Displays win/win negotiating skills.
- Ability to manage customer expectations relative to deliverables and timeframes. Strong Customer Service Skills, including the ability to develop rapport and trust with customers.
- Strong strategic thinker with solid technical aptitude.
- Team Player with good conflict management and consensus building skills.
- Demonstrated proficiency in coordination of multiple sales departments and support staff to provide customer solutions effectively and optimize Company success.
- Problem solver- Uses good judgment and approaches opportunities strategically.
- Strong Business Acumen. Recognizes complimentary solutions.
- Exhibits strong self-management skills including a high degree of professionalism and dependability.