Quality Administrator
Position Summary – Apave America is seeking a detail-oriented and adaptable Quality Administrator to support our quality program operations. This role is responsible for document control, record management, and administrative execution across quality-related functions including technician qualification tracking, compliance documentation, and continuous improvement support. The ideal candidate brings strong organizational skills, critical thinking, and a high level of integrity to a fast-paced, cross-functional environment.
Key Responsibilities Documentation & Recordkeeping
• Maintain organized and traceable quality records in accordance with internal procedures and ISO 9001 requirements
• Track and verify technician qualification and certification records, ensuring compliance with governing Written Practices
• Support document control processes including updates, formatting, and storage
Inquiry Support & Communication
• Respond to quality-related inquiries and requests by completing routine administrative tasks, reviewing documentation for accuracy and applicability, and escalating technical or compliance concerns when needed
• Assist in the preparation of documentation packages for audits, client submittals, and internal compliance needs
• Maintain clear, respectful, and confidential communication across departments and levels
System & Data Support
• Monitor digital platforms used for training records, document control, and audit tracking
• Input and verify technician qualification and training data in LMS or tracking systems
• Support quality-related metrics and reporting activities through data gathering, record verification, and system updates
Collaboration & Problem Solving
• Work closely with the Quality Administration Manager to ensure alignment of documentation and administrative practices
• Assist in continuous improvement efforts by documenting updates, tracking action items, and identifying potential system enhancements
• Apply sound judgment to interpret incoming requests and resolve administrative issues efficiently
Required Qualifications
• Must be at least eighteen (18) years of age
• Strong attention to detail, organization, and time management
• Excellent written and verbal communication skills
• High level of discretion and professionalism in handling sensitive data
• Demonstrated proficiency in digital systems (e.g., document management, LMS platforms, internal tracking tools)
Preferred Qualifications
• Minimum of two (2) years of administrative experience in a technical, compliance, or operations support role
• Familiarity with ISO 9001 or other quality management systems
• Experience working in NDT, industrial services, or similar regulated environments
• Ability to interpret compliance documentation and support cross-functional teams
Working Conditions
This role is primarily office-based with frequent virtual collaboration across remote and field teams
• Standard working hours with occasional flexibility to support urgent requests or project timelines Physical & Mental Requirements
• Ability to sit and use computer systems for extended periods
• Ability to lift light office materials (up to 25 lbs.)
• Strong analytical, multitasking, and critical thinking abilities
Ethics & Conduct
• Demonstrates and promotes professional integrity, ethical conduct, and respect for confidentiality in all work activities
• Upholds accurate reporting and maintains a zero-tolerance approach to falsification, misconduct, or breaches of trust.
Benefits:
* Note: Final candidates will be asked to review and sign the full Roles & Responsibilities – Quality Administrator document as part of onboarding to acknowledge scope, expectations, and shared accountability.
*** Apave America Inc. is an equal opportunity employer that prohibits discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, and other protected characteristics. ***
We make hiring decisions based solely on qualifications, merit, and business needs. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees.