YourLiebherrCareer: Digital Products Account Administrator - MCC

• Central point for account creation, maintenance and license management within customer MyLiebherr accounts.
• Approvals of business relationships and machines for MyLiebherr accounts, through direct communication internally and with customers to confirm machine ownership.
• Onboarding of new customers to MyLiebherr.  
• Maintenance of machine assignments across platforms using our customer relationship management (CRM - LiSA) tools. 
• Assigning digital product licenses to customers (external and internal) and supporting with the license redemption process. 
• Quoting, internal purchasing, and invoicing of digital products.
• Maintaining banners and advertisement of promotion or service actions in MyLiebherr.
• Proactive advice and supporting of our Liebherr personnel and customers in the use and features of Liebherr’s digital products and solutions.
• Proactive license management and renewals when required.
• Relays information from customer visits to the appropriate department managers as required. Works as a team with all departments to ensure strong, positive solutions to customer issues are developed and implemented, resulting in maximum customer satisfaction.
• Continuous monitoring and maintenance of new devices/machines, products and processes or functions as needed.
• Conducting digital product and solution demonstrations to internal personnel and external customers.
• Representation in overarching coordination (customers, service, sales, training, etc.).

• High school graduate or GED and at least two years of experience in an administrative setting, or the equivalent combination of education and experience. 
• Demonstrated sales and/or customer service experience.
• Knowledge of crawler crane and foundation products/maritime industry and businesses appreciated.
• Demonstrated initiative to visualize, organize, complete support and training in individual and group settings.
• Demonstrated ability to function within a collaborative team environment.
• Demonstrated ability to work independently with minimal supervision.
• Ability to interface with all levels of staff.
• Demonstrated ability to handle confidential information.
• Proficiency in MS Office to include Word, Excel and PowerPoint.
• Travel domestically and internationally up to 50% of the time. 
• Ability to obtain and maintain a valid driver license and passport. 
• Ability to work overtime as well as on weekends or on call duty.

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier III

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.