Volunteer Coordinator II

Harris County Public Library (HCPL) - History 

Reporting to the Branch Manager, Volunteer Coordinator II is responsible for planning, developing, coordinating, and implementing a comprehensive volunteer program. This role encompasses managing all aspects of the library’s volunteer program, including recruitment, training, placement, retention, and recognition of volunteers. The Volunteer Coordinator II establishes procedures, maintains accurate records, ensures compliance with policies, and collaborates with staff to identify and create meaningful volunteer opportunities. Additionally, the position oversees marketing efforts to promote the program, builds partnerships within the community, and acts as the primary liaison between volunteers and library staff to ensure effective communication and support.

Duties & Responsibilities:

• Manage the full volunteer lifecycle, including recruitment, engagement, retention, and deactivation
• Develop and implement procedures for onboarding, utilizing, and releasing volunteers
• Conduct interviews with volunteer applicants to evaluate their qualifications and compatibility with specific roles and refer them to the appropriate department staff for placement
• Administer and ensure all necessary background checks are conducted for all HCPL-wide volunteers in compliance with Harris County and HCPL guidelines
• Administer the library’s marketing and social media platforms to showcase volunteer activities, highlight upcoming events, and promote branch updates
• Provide ongoing training and resources to ensure volunteers are well-prepared for their roles
• Create and deliver a volunteer training program aligned with the HCPL Mission and Core Values
• Establish policies, procedures, and priorities to align volunteer services within HCPL organizational goals
• Maintain a comprehensive database of volunteer information, including skills, records, and activity logs
• Lead and participate in community meetings to build relationships and advocate for the volunteer program
• Collaborate with community partners to enhance program visibility and recruit volunteers
• Advocate for volunteer services and address any issues that arise
• Plan and implement recognition activities that recognize the contribution of volunteers to the organization
• Create and maintain tracking reports to evaluate volunteer participation, measure engagement levels, and assess the overall effectiveness of the volunteer program
• Serve as the primary liaison between volunteers and HCPL staff, ensuring clear communication and positive relationships
• Attend seminars and training sessions to stay informed on best practices in volunteer management and community engagement
• Other duties as assigned

Education:

• Bachelor's degree from an accredited college or university

• Two (2) years of full-time customer service experience showing empathy, good communication, and problem-solving.
  
• Two (2) years of full-time experience designing, planning, and making educational activities for children and adults in a learning or programming environment.

• Knowledge of computer technology, including Word Processing and Spreadsheets
• Knowledge of office and business procedures, County policies, rules, and regulations
• Knowledge of designing, implementing, and evaluating volunteer programs to align with
  organizational goals
• Understanding best practices for recruiting, training, supervising, and retaining volunteers
• Proficiency in managing multiple tasks, setting priorities, and maintaining accurate records
• Ability to use digital tools and platforms to manage volunteer programs and promote outreach
  initiatives
• Ability to effectively convey information, build rapport, and resolve conflicts
• Ability to work independently and with a group
• Ability to exercise sound judgment and professionalism while interacting with both internal and
  external customers
• Must use your personal mobile device for our Multifactor Authentication process

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. 

Experience:

• Experience coordinating volunteer programs (preferred) 

Position Type and Typical Hours of Work:

• Full-Time | Regular
• Typical shifts are Day, Evening, Nights, Weekends, etc.
• May require attending meetings, council session, or after-hours events and off-site meetings. 

• $23.15 Per Hour
• Paid Biweekly

• This job typically operates in a professional office environment with overhead lighting and long periods of screen time.
• Daily use of a computer, keyboard, copier, scanner, printer, calculator, phone (desk and cell).
• Daily use of software programs including Microsoft Office Suite, Outlook, Word, Excel, and GPS.
• At times, work may be performed in an outdoor environment and may have possible exposure to inclement weather or various temperature changes.
• Driving: Available and reliable transportation for work-related duties. 
• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying.
• Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds. 

• Reports To Position: Assistant Branch Manager, Adult Services
• Supervises Positions: TBD

Work Location:

• Barbara Bush Branch Library - 6817 Cypresswood Dr, Spring, TX 77379