Ensure that each customer receives outstanding Customer Service by providing a professional environment which includes maintaining outstanding standards, solid product knowledge, and all other components of Customer Service.
Analyze and measure business trends; develop and implement plans to maximize sales and sales meet or exceed goals and objectives.
Maintain adherence to all Company policies and procedures.
Handle questions or complaints and offer solutions.
Ensure that shipments are delivered promptly. Track and trace the process.
Maintain compliance with Company standards of safety, security, facility maintenance, postings/notifications, and other administrative duties.
Maintain accurate records of sales leads, sales quotes, job status reports, and job files.
Gather and report data on current market conditions and any other factors that may influence the company's ability to sell products and services.
Maintain and continually develop a reputation for providing dependable, high-quality, solid, and valuable goods and services.
What We Will Be Needing From You:
Knowledge of most warm season turfgrass types and applications including best practices for the installation and maintenance in various golf, sport-fields, and commercial applications.
Working a full-time schedule including weekends and holidays.
Committed to work the hours necessary to complete jobs promptly.
Availability to travel, as well as, traveling between job sites is expected.
Excellent mathematical skills, including application and use in problem-solving.
Sensitivity to problems and the capability to tell when something is wrong or likely to go wrong.
Respond to common inquiries or complaints from customers or management in a timely and satisfactory manner.
The operation and use of all equipment necessary to complete projects.
Excellent computer skills and proficiency in Excel, Word, Outlook, and Access.
Knowledge of government contract management and experience in organizational effectiveness and operations management implementing best practices.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Collaborative management style, exceptional communication, interpersonal, organizational, and follow-through skills.
A demonstrated commitment to high professional ethical standards and a diverse workplace
Knowledge of tax and other compliance implications of non-profit status
Excels at operating in a fast-paced, community environment.
Committed to achieving excellent results through open communication and collaboration with team members.
Ability to challenge and debate issues of importance to the organization.
The ability to consider situations from multiple perspectives.
Persuasive with details and facts.
Delegate responsibilities effectively.
High comfort level working in a diverse environment.