Systems Support Administrator

About the Role

We’re seeking a Systems Support Administrator to own and support the core IT systems that power our multi-location franchise organization. This exempt role is ideal for an experienced systems professional who thrives on system ownership, advanced troubleshooting, and operational reliability.

You’ll serve as a primary administrator for business-critical platforms, act as a Tier 2 escalation point, and partner with IT leadership and vendors to keep systems secure, stable, and scalable.

Key Responsibilities

• Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms.
• Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination.
• Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues.
• Execute system changes using established change management processes.
• Manage user access, onboarding/offboarding, and access reviews using least-privilege principles.
• Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting.
• Coordinate with vendors on escalations, outages, and platform changes.
• Maintain system documentation and support continuous improvement and automation efforts.

Qualifications

• Experience administering business systems, SaaS platforms, or IT environments.
• Strong troubleshooting skills and ability to resolve complex technical issues independently.
• Experience with identity management, access controls, and cloud-based platforms.
• Strong communication skills and ability to work with non-technical users.
• Ability to manage priorities with minimal supervision in a distributed environment.

Preferred

• Experience in franchise or multi-location environments.
• Experience with cloud-based phone systems (e.g., Dialpad).
• Familiarity with Intune or endpoint management tools.
• Knowledge of ITIL or change management practices.
• Relevant certifications (Microsoft, CompTIA Network+).

It should be understood that no job description can encompass every responsibility and therefore should not be interpreted as all-inclusive.

Threshold Brands is an Equal Employment Opportunity Employer that maintains a diverse and inclusive work environment. 

About Us: Threshold Brands, backed by private equity, is a multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.  

Benefits: We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome. Competitive employee-focused benefits include: 

• Medical, dental, vision and other ancillary benefits on your first day of employment 

• Remote work environment 

• PTO 

• Employee Assistance Program 

• 401k Safe Harbor 

• Collaborative, fun company environment and culture 

WORKING AT THRESHOLD BRANDS 

This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on. 

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value. 

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities. 

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting not only MaidPro but also Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout, Granite Garage Floors, Mold Medics, and Miracle Method. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America. 

COMPANY CULTURE 

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do. 

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow. 

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.