Self-Storage Property Manager

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

Job Summary

The mission of the Property Manager is to drive property performance through exceptional customer service, operational excellence, and proactive property care. Based in Houston, TX, this role supports occupancy and revenue growth by delivering tailored storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring all interactions reflect the FreeUp Storage brand. By balancing front-line customer engagement with hands-on property upkeep, the Property Manager plays a key role in creating a best-in-class experience for tenants and the surrounding community. 

Mission 

The mission of the Assistant Property Manager is to support property performance through excellent customer service, reliable operational execution, and hands-on facility care. Based in Madison, WI, this role helps drive occupancy and revenue growth by assisting customers with storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring each interaction reflects the FreeUp Storage brand. The Assistant Property Manager works closely with the Property Manager to deliver a best-in-class experience to tenants and the local community. 

Outcomes 

• Conversion Rate Success: Consistently maintain a 75%+ conversion rate from leads and reservations to move-ins each month through effective customer engagement and follow-up. 
• Occupancy and Revenue Growth: Achieve and sustain 90%+ occupancy at the facility and drive month-over-month revenue growth by executing sales strategies, pricing optimization, and proactive retention efforts. 
• Delinquency Management: Keep monthly delinquency at 3% or less through timely follow-up, clear communication, and consistent enforcement of payment policies. 
• Property Protection and Auto-Pay: Maintain at least 80% customer enrollment in the Property Protection and Auto-Pay programs by effectively communicating program benefits. 
• Customer Experience Excellence: Maintain an average customer satisfaction score of 4.7/5 or higher on reviews or internal surveys by delivering a consistently positive, customer-centric experience. 
• Facility Maintenance and Audit Readiness: Complete 100% of weekly facility inspections and routine maintenance tasks, maintaining audit readiness and ensuring safety, cleanliness, and functionality at all times. 
• Local Marketing Execution: Conduct at least 2 grassroots marketing or community engagement activities per month, including event participation, partnerships, or local outreach to promote brand awareness and lead generation.  
• Accurate Record-Keeping: Maintain 100% accuracy in digital records and tenant documentation, with zero compliance or audit issues through consistent updates and system usage.  

Competencies 

• Communication: Communicates clearly and professionally with customers and teammates; handles concerns with empathy and tact. 

• Business Acumen: Understands day-to-day property operations and can research or follow local regulations and lien law guidance when needed. 

• Customer Centricity: Focuses on creating great customer experiences by identifying needs and ensuring a safe, clean facility. 

• Initiative: Takes ownership of routine tasks and proactively addresses maintenance or operational needs. 

• Technology Adaptability: Comfortable using Microsoft Office and CRM/property management systems; adapts quickly to new tools and processes. 

Qualifications:

• Valid Driver’s license
• Reliable transportation
• High School Diploma required

• Competitive Full Time Hourly Rate: $18-$19 per hour
• Bonus opportunities.
• Comprehensive benefits including 401k with company matching.
• Company paid health, vision, dental, short-term disability, and life insurance.
• Paid time off.
• Uniform stipend.