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Sales Representative

NOV
1 day ago
Full-time
On-site
Houston, Texas, United States
Sales & Marketing
Description

Primary Responsibilities

  • Build and maintain strong customer relationships by providing exceptional service and support.
  • Prepare, review, and manage customer quotations to deliver accurate, value-driven solutions.
  • Process purchase orders and ensure alignment with approved pricing, specifications, and contractual requirements.
  • Manage sales orders from entry through delivery, ensuring accuracy and timely execution.
  • Communicate proactively with customers regarding order status, pricing, lead times, and other updates.
  • Partner with engineering, operations, logistics, and other internal teams to meet customer needs.
  • Gather customer feedback and identify opportunities to improve service and business processes.

Job Duties

  • Respond to customer inquiries via phone, email, and other communication channels.
  • Prepare quotations and process customer orders accurately and efficiently.
  • Review purchase orders to ensure compliance with approved quotations and agreements.
  • Monitor open orders and coordinate with internal departments to ensure on-time delivery.
  • Assist customers with product information, pricing, availability, and order updates.
  • Resolve customer concerns and escalate issues as needed to ensure customer satisfaction.
  • Maintain accurate customer and sales information within ERP and CRM systems.
  • Support continuous improvement initiatives that enhance customer experience and operational efficiency.
  • Comply with all company policies, procedures, and HSE requirements.

Education and Qualifications

  • Bachelor's degree in Business, Marketing, or a related field is a plus.
  • Minimum of 2 years of experience in sales, customer service, customer relations, or commercial operations.
  • Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
  • Experience with Oracle ERP, CRM, or CPQ systems is beneficial.
  • Strong communication, interpersonal, and customer service skills.
  • Excellent organizational, problem-solving, and critical-thinking abilities.
  • Ability to manage multiple priorities in a fast-paced, team-oriented environment.
  • Self-motivated with a commitment to delivering exceptional customer service and continuous improvement.

Veterans Welcome:

  • At NOV Grant Prideco, we value the dedication, discipline, and skills that military veterans bring to the workforce. We proudly welcome veterans to apply and become a part of our team.

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