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Property Administrator (Houston, TX)

Arden Logistics Park
Full-time
On-site
Houston, Texas, United States
Administrative & Support
Job Description: Property Administrator – Houston, TX

ARDEN LOGISTICS PARKS

Arden Group is a vertically integrated real estate investment management firm focused on equity and debt investments in the top 25 US MSA’s. Founded in 1989, Arden Group has acquired approximately $7 billion of properties and assets managed in excess of $12 billion of commercial real estate assets.

Established by Arden Group in 2021 as a best-in-class logistics real estate operating platform, Arden Logistics Parks specializes in the acquisition, improvement and property management of light industrial business parks and industrial outside storage. Our real estate investment business operates a geographically diverse portfolio of more than 10 million square feet. of last mile facilities in 12 highly sought-after markets of urban infill locations throughout the United States.

Recently listed as “Best Places to Work in PA” for 2024, our firm provides a supportive and exciting culture for our employees to challenge themselves and thrive. As a growing firm, we are looking for experienced team members with a passion for working in a high-growth environment. We value employees who are RESPONSIVE, TENANT-CENTRIC, and NIMBLE and we’ve created an environment for such employees to flourish as we continue to expand.

Position Overview

We are seeking a Property Administrator who will play a critical role in ensuring our Houston, TX portfolio, consisting of approximately 927,863 SF of industrial space, is running smoothly and tenants are getting prompt responses.

This position is located in our Houston, TX office and is not a remote position.

Responsibilities (include, but are not limited to the below):

Office Management and Administration
  • Serve as our first point of contact at our Houston office.
  • Provides great customer service with co-workers, vendors, and clients.
  • Direct tenant questions and requests via phone and email.
  • Provide administrative support for a team of 3 employees.
  • Handles all routine matters of the office including office systems, phones, supply orders and general office organization, setting up office for meetings, and keeping the overall presence of the office in a professional manner.
  • Maintain calendar for team on deadlines and events.
  • Draft defaults and other notices at PM direction.
  • Utilize Commercial Café to send out standard tenant notifications (holidays, closures, general announcements).
  • Maintain and organize property and tenant files in SharePoint.

Property Operations
  • Available as first point of contact at our Houston Office.
  • Prepare service contracts of operational and capital projects.
  • Control operating cost, capital expenditures, and general and administrative costs.
  • Maintain Lease Manager in Yardi and document all AR collection efforts in tenant record.
  • Maintain Facility Manager in Yardi by setting up and managing work orders by documenting and responding to Tenant service requests.
  • Maintain tenant and vendor insurance certificate files.
  • Complete Move-In and Move-out administrative tasks on Monday.com and assign responsibilities. 
  • Maintain our roof management (RAVTI) portal with updates on tenant move-ins, move-outs, work orders, and other miscellaneous items involving tenant HVAC 
  • Maintain tenant and vendor insurance reporting through our compliance partner (Jones COI).
  • Order welcome gifts for new tenants and arrange keys.

Accounting
  • Run and distribute regularly scheduled A/R reports for the team.
  • Maintain Lease Manager in Yardi and document all AR collection efforts in tenant record with guidance from your Property Manager.
  • Prepare AR adjustments and tenant billbacks.
  • Timely coding of property invoices and checking for accuracy.
  • Setting up new vendors (requesting COI and W9) in Yardi.
  • Prepare monthly Commercial Billing Reports to ensure monthly rent billings are correct and prepare late fee and holdover rent report for PM to review.
  • Set up and ensure accuracy of job codes and capital contracts in accounting system for unit rollovers and other property management driven capital projects in Construction Manager.
  • Review accruals and submit to PM for final review.

Requirements / Qualifications:
  • Bilingual in English and Spanish preferred
  • Bachelor’s degree from a four-year college or university in Business, Communications, or other related field; and 3+ years related experience and training; OR an equivalent combination of education and experience.
  • Microsoft Suite: Calendar, Outlook, Word, Excel, Teams, etc. Yardi experience is a preferred.
  • Strong creative problem-solving skills
  • Effective written and oral communication skills

Benefit Offering
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We offer competitive compensation packages, comprehensive medical, dental, vision, and life insurance, FSA and HSA, 401k with match, PTO, paid and floating holidays, paid parental leave, professional development resources, and company discounts.

EEO Statement
Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, genetic information, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodation.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.  The vision requirements include close vision and ability to focus. The employee may frequently lift and/or move up to 25 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.