NetSuite Administrator (On-site)

The NetSuite Administrator is responsible for managing, configuring, optimizing, and maintaining the NetSuite ERP system to support the business operations and objectives of the organization. This role serves as the primary point of contact for NetSuite-related matters, collaborating with various departments to optimize system use, troubleshoot issues, implement enhancements, and ensure data integrity and security.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

1. Administers and maintains the NetSuite ERP system, including user access, roles, permissions, and security settings.
2. Configures and customizes NetSuite workflows, fields, records, forms, dashboards, and reports to meet business requirements.
3. Provides day-to-day support and troubleshooting for NetSuite users across finance, operations, sales, and other departments.
4. Develops and maintains documentation for system processes, procedures, and customizations.
5. Proactively partners with Finance to ensure auditing requirements are in place and adhered to within the ERP system.
6. Works with stakeholders to gather requirements and implements solutions that improve efficiency and data quality.
7. Monitors system performance, performs regular audits, and manages data imports, exports, and integrations with other applications.
8. Manages NetSuite support services and external consultants for advanced troubleshooting and upgrades.
9. Stays informed and educates staff on NetSuite updates, new features, and best practices to recommend and implement system enhancements.
10. Trains and supports end-users, including the development of training materials and conducting training sessions as needed with all levels of staff.
11. Ensures compliance with company policies, industry standards, and regulatory requirements regarding data security, retention, privacy, and destruction.
12. Maintain and protect the confidentiality of information.

SUPERVISORY RESPONSIBILITIES:

May manage one (1) or more director reports and indirectly provide guidance and/or oversight to employees and/or contractors, or vendors. Develops and maintains roles, responsibilities, and expectations. Practice performance management in support of associate development and perform administrative duties associated with being a manager of associates. Responsibilities include interviewing contractors, planning, assigning, and directing work, and resolving problems. Responsibilities also include sponsoring, directing, coordinating, and supporting project and process improvement teams, and participating in and/or supporting project teams sponsored by other management team members.

QUALIFICATIONS: 

Education/Experience:

• Bachelor’s degree from an accredited four-year college or university in Information Technology, Business, Accounting, or a related field (or equivalent experience).
• 3-5 years of experience administering NetSuite ERP in a manufacturing or distribution-related business environment.
• Strong understanding of NetSuite modules such as Financials, CRM, Inventory, and Order Management.
• Skilled in SuiteScript 2.0, SuiteAnalytics, and advanced HTML/PDF template design.
• Advanced knowledge of workflow automation, custom records and objects, CSV imports, and custom report/dashboard development to optimize processes.
• Knowledgeable in agile project leadership, user training, and system support for large teams.
• Working knowledge of Roles and Permissions within the ERP system
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Prior experience handling and maintaining confidential and sensitive information.

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver’s license, and insurance.
• NetSuite Certification: SuiteFoundation certification, NetSuite Certified Administrator certification, or NetSuite Certified Financial User (strongly preferred)

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• A strong understanding of business processes and requirements.
• Ability to work with a diverse population 
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Able to communicate complex information clearly.
• Ability to analyze problems, develop and recommend solutions, and resolve issues.
• Ability to remain professional and flexible while under pressure.
• Ability to work collaboratively with cross-functional teams.
• The ability to work on multiple projects simultaneously on a variable schedule based on project demand.

COMPLIANCE:

Carries out responsibilities in accordance with the organization's policies and applicable laws. 

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES: 

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality Manages Conflict / Presentation Skills / Financial Acumen / Developing Direct Reports 

PHYSICAL REQUIREMENTS: 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 20 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse.  

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an office or community classroom setting environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL: 

Travel may be required for this position, including up to 10% of the time within the 18-county area in the Houston metro area.

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.