Mortgage Sales Manager (Call Center Leadership)
FocusOne
Full-time
On-site
Houston, Texas, United States
Sales & Marketing
Mortgage Sales Manager (Call Center Leadership)
Position Overview
FocusOne is seeking an experienced Mortgage Sales Manager to build, lead, and scale a high-performing call center team of Mortgage Loan Officers. This role is designed for a proven mortgage leader who understands how to drive volume through people, systems, and structure — not someone limited to personal production.
This individual will own recruiting, coaching, performance management, and sales execution across a growing mortgage sales platform.
Key Responsibilities
Sales Leadership & Team Development
Qualifications
Skills & Competencies
Position Overview
FocusOne is seeking an experienced Mortgage Sales Manager to build, lead, and scale a high-performing call center team of Mortgage Loan Officers. This role is designed for a proven mortgage leader who understands how to drive volume through people, systems, and structure — not someone limited to personal production.
This individual will own recruiting, coaching, performance management, and sales execution across a growing mortgage sales platform.
Key Responsibilities
Sales Leadership & Team Development
- Build, lead, and scale a call-center-based team of Mortgage Loan Officers
- Recruit, hire, onboard, and develop LOs to meet and exceed production goals
- Establish clear performance expectations, KPIs, and accountability frameworks
- Conduct regular pipeline reviews, coaching sessions, and performance evaluations
- Implement sales scripts, call strategies, and best practices to improve conversion
- Lead daily/weekly sales meetings focused on results, activity, and growth
- Drive team-based mortgage production across inbound and outbound channels
- Monitor and manage lead flow, pull-through rates, and conversion metrics
- Partner with operations, processing, and underwriting to ensure efficient execution
- Identify performance gaps and proactively implement corrective action plans
- Ensure compliance with all federal, state, and company mortgage regulations
- Enforce proper use of LOS, CRM, and sales technology (Encompass preferred)
- Maintain oversight of licensing, training, and required certifications
- Create a performance-driven, ethical, and collaborative sales culture
- Lead by example with professionalism, integrity, and accountability
- Serve as a key voice in sales strategy, forecasting, and growth planning
Qualifications
- 5+ years of mortgage sales experience
- 2+ years in a mortgage sales leadership or management role
- Demonstrated success leading teams (call center experience strongly preferred)
- Active NMLS license (or ability to obtain within 30 days)
- Strong understanding of mortgage products, guidelines, and sales workflows
- Experience scaling or rebuilding a mortgage sales team
- Bilingual Spanish a plus
- Encompass LOS experience
Skills & Competencies
- Proven ability to coach, motivate, and hold teams accountable
- Data-driven mindset with strong reporting and forecasting skills
- Strong communication and leadership presence
- Ability to execute strategy while adapting to changing market conditions
- Excellent organizational, time-management, and problem-solving skills