Field Administrator

Bluetape USA is Hiring a Field Administrator!

Are you an organized, detail-oriented professional with a passion for operational excellence and customer communication? Our growing team in Houston is seeking a Field Administrator to serve as the central hub between customers, technicians, vendors, and field managers. This is a dynamic, fast-paced role perfect for someone who thrives on juggling schedules, solving problems, and staying one step ahead in a field service environment.

Employment Type: Full-Time
Salary Range: $65,000 – $80,000/year (based on experience)
Schedule: Monday to Friday, No Weekend Work

Key Responsibilities

• Manage and prioritize high volumes of calls, texts, and emails, responding within 15 minutes.
• Act as the main point of contact for customers, technicians, and managers—via email and phone.
• Use scheduling tools to coordinate field teams and vendors across multiple job sites.
• Maintain accurate customer records, job documentation, and invoice data.
• Follow up consistently with customers and technicians to ensure smooth service delivery.
• Adjust schedules in real-time to account for changes, delays, or technician availability.
• Support invoicing, pricing accuracy, and post-job documentation reviews.

Must-Have Qualifications

• Excellent written and verbal communication skills with a professional, responsive approach.
• Ability to handle high communication volume and respond within 15 minutes across platforms.
• Experience in customer service, dispatching, or support roles.
• Advanced time management and problem-solving skills under minimal supervision.
• Strong documentation and coordination skills across internal and external stakeholders.
• Detail-oriented mindset with accurate data entry and job tracking abilities.
• Knowledge of home services (plumbing, HVAC, electrical) to schedule effectively.
• Confidence with scheduling and dispatch software.

Nice-to-Have Skills

• Experience in the home services industry or with dispatch platforms like ServiceTitan.
• Familiarity with basic accounting or invoicing practices.
• Experience managing high-volume administrative tasks and multitasking efficiently.
• Skilled in conflict resolution and customer de-escalation techniques.
• Geographic familiarity with Houston to optimize scheduling and routing.
• Flexibility with work hours (occasional after-hours availability preferred).
• Collaborative team player with tech adaptability.

• Paid Time Off
• 401(k) Retirement Plan
• Health Care & Dental Insurance
• Travel Reimbursement
• No Weekend Work
• Growth Opportunities