Director of Hospitality | Full-Time| The Hobby Center

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Hospitality is responsible for overseeing all front-of-house hospitality operations at the Hobby Center, ensuring an exceptional guest experience across concessions, bars, premium spaces, and special events. This role provides strategic leadership, operational oversight, and team development while partnering closely with venue leadership, clients, and Spectrum Concessions to deliver high-quality service, financial performance, and brand standards.

This role pays an annual salary of $120,000-$130,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until May 22, 2026.

Guest Experience & Hospitality Leadership

• Lead and champion a hospitality-first culture that delivers exceptional guest service at all points of interaction
• Establish and maintain service standards for concessions, bars, premium seating areas, and special events
• Proactively address guest feedback, service recovery, and continuous improvement opportunities

Operations & Event Management

• Oversee day-to-day hospitality operations for performances, events, and private functions at the Hobby Center
• Collaborate with venue leadership, culinary teams, and operations partners to ensure seamless event execution
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations
• Manage staffing plans to support fluctuating event schedules and attendance levels

Financial & Business Performance

• Partner with senior leadership to manage budgets, labor controls, and operating expenses
• Monitor sales performance, labor productivity, and cost controls to achieve financial goals
• Support pricing strategies, premium offerings, and revenue-enhancing initiatives

Team Leadership & Development

• Recruit, train, coach, and develop hospitality management and frontline teams
• Foster a positive, inclusive, and accountable work environment
• Conduct performance evaluations and support employee growth and succession planning

Client & Stakeholder Relations

• Serve as a primary point of contact for venue partners, promoters, clients, and internal stakeholders
• Ensure contractual obligations and service-level expectations are consistently met
• Represent Spectrum Concessions professionally within the venue and broader hospitality community

Strategic Planning & Process Improvement

• Identify opportunities to enhance service delivery, operational efficiency, and guest satisfaction
• Implement best practices, standard operating procedures, and training programs
• Support long-term planning initiatives aligned with venue and company goals

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• 5–7 years of progressive leadership experience in hospitality, food & beverage, or venue operations
• Proven experience managing large teams in a fast-paced, event-driven environment
• Strong financial acumen with experience managing budgets and labor models
• Knowledge of alcohol service laws, food safety standards, and regulatory compliance

Skills & Competencies

• Exceptional leadership, communication, and interpersonal skills
• Strong operational and organizational capabilities
• Ability to manage multiple priorities under tight timelines
• Guest-focused mindset with attention to detail
• Collaborative and solutions-oriented approach

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.