Customer Experience Specialist (Hospitality Background Preferred)

Customer Experience Specialist

3 Men Movers | Houston, TX

If you come from hospitality, hotels, restaurants, or guest services and love taking care of people—but are ready for better hours, real benefits, and long-term growth—this role was built for you.

At 3 Men Movers, we help customers through big life moments. We’re looking for calm, service-driven professionals who can think on their feet, solve problems, and deliver a great experience even on busy days.

Pay & Perks

• $21–$24/hour, based on experience

• Up to $2,000 annual Christmas bonus

• Profit share + growth opportunities

What You’ll Do

• Support customers before, during, and after their move

• Handle questions, issues, and follow-ups with care and confidence

• Work closely with dispatch and drivers to keep moves running smoothly

• Identify upsell opportunities when it makes sense

• Assist with customer claims and escalations

• Use CRM tools to stay organized and on top of details

You’ll Be a Great Fit If You:

• Have a hospitality or service background

• Stay calm under pressure and enjoy problem-solving

• Communicate clearly and professionally

• Are self-motivated and dependable

• Can work weekends

• Speak English (Spanish is a plus)

Benefits That Actually Matter

• Medical, dental & vision (Doctor on Demand included)

• 401(k) with up to 6% match + HSA contributions

• Paid maternity & paternity leave

• Increased PTO + paid volunteer & voting time off

• Tuition reimbursement

• Team events, holiday parties & anniversary swag

• On-site gym + 5 WFH days per year