Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; is equitable and values different perspectives and backgrounds, and, above all, is respectful to everyone.
We are looking for a dynamic candidate who is committed to achieving outstanding results. The Tourism Development Coordinator will actively promote Houston as a top travel destination by participating in over 30 familiarization tours and itineraries each year for both domestic and international travelers. This position will support senior team members with various tasks, including managing the CRM database and taking on other assigned duties. Additionally, the coordinator will assist in organizing the annual State of the Visitor Economy event. Due to the diverse market, fluency in both English and Spanish is required.
REPORTS TO: Vice President, Leisure Market Initiatives
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
- Attends and represents Houston in 30+ familiarization tours and itineraries annually
- Collaborates with local attractions, hotels, and tourism partners to schedule all fam tour inclusions and ensure a seamless experience for tour participants.
- Assists senior managers and sales managers with various tasks, including data entry, scheduling, budgeting, and marketing.
- Maintains and updates the CRM database with accurate and timely information about partners and contacts.
- Compiles and analyzes feedback from familiarization tours to improve future itineraries and offerings.
- Assists in the planning and execution of the annual State of the Visitor Economy, including logistical support and coordination.
- Provides regular reports on tour outcomes and visitor feedback to senior management.
- Provides excellent customer service by addressing inquiries from industry partners and clients promptly.
- Maintains positive relationships with tourism partners, responding to concerns and requests efficiently.
- Increases professional knowledge and skills by attending tourism-related seminars and training programs.
- Develops and maintains strong relationships with tourism partners and industry stakeholders.
- Attends tourism events and trade shows as necessary.
- Other responsibilities and projects as assigned by management.
EDUCATION AND EXPERIENCE
- Bachelor’s Degree preferred or applicable experience.
- Minimum of two years in database management, and partnership relationship management is preferred
- Minimum of two years in Tourism, Hospitality industry experience is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Fluency in English and Spanish is required.
- Strong knowledge of Houston, Harris County as well as surrounding counties and cities (i.e., attractions, hotels, restaurants, traffic routes) is necessary.
- Excellent communication and presentation skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work collaboratively with various stakeholders and partners.
- Strong customer service orientation and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Professional and personable demeanor with a passion for promoting Houston.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- ☒ No major sources of discomfort; normal office environment
- ☒ Periodically be available for early morning, evenings, and weekend event management.
- ☒ Carry and lift boxes of up to 20 lbs.
- ☒ Ability to travel to local/trade shows/conventions/ conferences/ training and development