Cactus Wellhead - Syteline Functional Administrator

This is a Cactus Wellhead position and is located in Houston, TX. 

Looking for local candidates. Will be required to be in office. 

JOB SUMMARY: The SyteLine Functional Administrator is the primary functional owner of Infor CloudSuite Industrial (SyteLine/CSI). This role partner with business stakeholders to understand processes, document functional requirements, configure the application, and lead testing and user adoption. The role ensures the ERP supports day-to-day operations effectively and that changes are delivered with strong documentation, controls, and training. This position also requires availability for occasional after-hours or weekend support to address high-priority incidents, maintenance activities, or planned system upgrades.

ESSENTIAL FUNCTIONS, ROLES AND RESPONSIBILITIES: Essential duties and responsibilities include, but not limited, to the following.

Responsibilities:

• Serve as the primary functional administrator for SyteLine/CSI, providing day-to-day support across assigned modules and business processes.
• Troubleshoot functional issues, perform root-cause analysis, and coordinate with technical teams or Infor/partners when code changes are required.
• Lead discovery sessions with stakeholders to document current-state and future-state workflows.
• Write clear functional requirements (FRDs/user stories), including process flows, business rules, data needs, and acceptance criteria.
• Translate business needs into SyteLine configuration and/or enhancement specifications.
• Create and maintain test plans, test scripts, and UAT scenarios; coordinate UAT execution and sign-off.
• Manage defect intake, triage, and retest cycles; validate changes meet requirements before production release.
• Support cutover activities, hypercare planning, and Day 1 readiness.
• Configure and maintain SyteLine settings, parameters, and master data governance within approved controls.
• Identify process improvements, recommend best practices, and drive standardization across sites.
• Develop and maintain SOPs, work instructions, training materials, and end-user guides.
• Collaborate with IT/DBA/Integration teams on environment readiness, release scheduling, and downstream impacts.
• Support reporting and data needs by defining requirements and validating outputs.

EDUCATION, TRAINING, EXPERIENCE: Bachelor’s degree in information systems, Computer Science, or related discipline, or equivalent work experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: None Required

JOB KNOWLEDGE, SKILLS, ABILITIES:

• 5+ years supporting ERP systems in a functional capacity. Infor CSI/SyteLine experience is required.
• Strong understanding of core ERP processes (e.g., Order-to-Cash, Procure-to-Pay, Inventory/Warehouse, Manufacturing, Finance).
• Proven experience writing functional requirements and leading UAT/testing with documented test scripts.
• Strong communication skills: can work with shop floor to finance leadership and translate needs into clear specs.
• Proven ability to work independently and manage multiple priorities.
• Customer-focused, proactive, and adaptable in fast-paced environments.
• Willingness to provide support outside regular business hours when required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk; reach with hands and arms; talk and hear.
• Regularly required to use hands to finger, handle, or feel.
• Regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Normally work in an office environment; however, occasionally may work in a laboratory, assembly areas and field service machine shop.
• Occasionally may be exposed to hazards such as loud noise, heavy equipment, temperature extremes, chemicals, etc. while working in Engineering laboratory, assembly areas and field service machine shop.
• The noise level in the work environment is usually moderate.

Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.