ARDEN LOGISTICS PARKS Arden Group is a vertically integrated real estate investment management firm focused on equity and debt investments in the top 25 US MSA’s. Founded in 1989, Arden Group has acquired approximately $7 billion of properties and assets managed in excess of $12 billion of commercial real estate assets. Established by Arden Group in 2021 as a best-in-class logistics real estate operating platform, Arden Logistics Parks specializes in the acquisition, improvement and property management of light industrial business parks and industrial outside storage. Our real estate investment business operates a geographically diverse portfolio of more than 10 million square feet. of last mile facilities in 12 highly sought-after markets of urban infill locations throughout the United States. Recently listed as “Best Places to Work in PA” for 2024, our firm provides a supportive and exciting culture for our employees to challenge themselves and thrive. As a growing firm, we are looking for experienced team members with a passion for working in a high-growth environment. We value employees who are RESPONSIVE, TENANT-CENTRIC, and NIMBLE and we’ve created an environment for such employees to flourish as we continue to expand.
Position Overview
We are seeking a highly organized, friendly, and technically savvy Assistant Property Manager (APM). We offer competitive pay and benefits for this exempt position. This position would work out of our Houston office.
The APM is responsible for addressing and resolving tenant issues and complaints, overseeing any necessary construction, and making recommendations to our Asset Management team. An APM will make decisions with a clear understanding of company policies and procedures, as well as all applicable State and Federal regulatory/compliance requirements. areas of responsibility include answering tenant and vendor calls, dispatching tenant work order requests, assisting with preparation of monthly and quarterly management reports, preparing vendor contracts, processing invoices, and is accountable for achieving established business goals within expected timelines.
Job Responsibilities (include, but are not limited to the below):
Tenant and Vendor Relationships
Manage tenant and vendor relationships; serve as point of contact for vendors and tenants.
Addressing tenant inquiries and visiting tenants on an as-needed basis.
Managing preventative maintenance contracts for HVAC – per tenant leases through Ravti/Building Engines
Enter tenant service requests and track them through Facility Manager to ensure timely response and manage close out of each work order.
Keep tenant and vendor contact list updated.
Write and communicate vendor work schedules.
Complete tenant's move-ins and move-outs and completing and submitting any applicable documentation.
Show vacant spaces as needed.
Finances and Reporting
Manage, and own assigned properties financial duties including ensuring all invoices are independently reviewed, processed, and paid timely. Diagnose and resolve any past-due invoices while collaborating with corporate resources to ensure any issues with payables are resolved.
Process and approve expenditures timely and accurately.
Direct the process of ensuring all rents are timely paid, posted, and updated in the Yardi system. Diagnoses past-due tenants, while working to collect outstanding balances with tenants in arrears, applying negotiations such as payment plans. Documents all efforts and results in applicable system.
Assist with preparation of the annual budget. Collaborate with the property management team, corporate resources, and senior leadership to prepare, review, and execute the annual budget.
Collaborate with the property management team to reconcile, prepare, and execute monthly reports.
Compliance
Exercises judgment and discretion in reviewing vendor contracts collaborates with the property management team, and corporate resources to ensure all vendor contracts are within acceptable terms and conditions. Execute contracts accordingly while ensuring all terms and conditions are duly executed.
Track and manage vendor Certificate of Insurances, ensuring full compliance with all vendor executed projects.
Ensure a safe work environment for tenants and vendors.
Review, execute, and process, legal tenant documents and lease-related correspondence from corporate templates, including lease documents and rent commencement agreements.
Miscellaneous
Perform miscellaneous job-related duties as assigned or required.
Essential Qualifications & Competencies
Bachelor’s degree from a four-year college or university in Business, Communications, or other related field; and 3+ years related experience and training; OR an equivalent combination of education and experience.
Microsoft Suite: Calendar, Outlook, Word, Excel, Teams, etc.
Ability to Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
Demonstration of customer focus; establishes tenant service standards, while owning the tenant experience.
Proven track record of accuracy and thoroughness; showcases that they look for ways to improve and promote quality; applies feedback to improve performance.
Effective written and oral communication skills
Experience with Yardi preferred but not essential.
Experience in Commercial Real Estate preferred.
Benefit Offering We offer competitive compensation packages, comprehensive medical, dental, vision, and life insurance, FSA and HSA, 401k with match, PTO, paid and floating holidays, paid parental leave, professional development resources, and company discounts.
EEO Statement
Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, genetic information, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The vision requirements include close vision and ability to focus. The employee may frequently lift and/or move up to 25 pounds.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.