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Learning & Development Activities
- Participate in training as required - covering XL Systems products, industry knowledge, and sales processes.
- Develop, document, and complete personal goals as agreed with Regional Sales Manager.
- Maintain high level of product and manufacturing knowledge, discuss training with regional sales manager.
- Learn to use CRM, ERP, and supplier portal systems effectively.
Support Responsibilities
- Act as main point of contact for customer enquiries, evaluating the customer’s technical and operational requirements, and reviewing tenders and quotations produced by the team meet the customers’ requirements.
- Effectively qualify opportunities, offering the customer insight into processes and timings in line with the internal/external needs
- Usher clients through entire process from close of quote to sale through order lifecycle including technical, logistics, delivery and post-delivery customer service; navigating production of ancillary equipment requirements
- Ensure a high standard of planning is performed to guarantee timeliness, quality and delivery of products and services
- Provide market data as directed by Regional Manager, detail is collated for trend/statistical analysis, inventory planning, yearly forecasting, and competitor monitoring.
- Work with Technical Sales and engineering to ensure XL Systems is at the forefront of technical advancement
- Complete operational and technical contract review and notify the involved departments of their input to orders and alerting the Regional Manager to any non-standard requirements that may impact the company.
- Generate regional sales and marketing strategy for assigned territory.
- Assist Inside Sales in reaching successful conclusion to concessions to QA issues
- Tight management of customer account pipeline to ensure accurate revenue forecasting.
- Develop, maintain key relationships with regional OCTG and other third-party stakeholders
- Identify competitor gaps/problems/failures and maximize XL Systems’ opportunity to capitalize by providing options and solutions
- Collate and create detailed opportunity pipeline for all assigned accounts and maximize XL Systems opportunity to capitalize by providing options and solutions
- Maintain high level of customer calls to promote company, products, and self to keep customer activity detail updated and correct
- Develop customer presentations to ensure professional customer and product image
- Keep customer abreast of new technology either on the market or required to maximize an opportunity
- Help track customer activity, document meeting outcomes, and update account information in CRM.
- Assist in organizing and maintaining sales presentations, product literature, and marketing materials.
Progressive Responsibilities (as skills develop)
- Conduct customer check-in calls and visits with supervision.
- Participate in the development of basic account strategies for assigned low-risk or dormant accounts.
- Begin negotiating terms for smaller transactions under guidance.
- Gather and report market information to assist in pricing strategy and competitor monitoring.
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EDUCATION & EXPERIENCE QUALIFICATIONS
- High school diploma or equivalent required; bachelor’s degree preferred.
- 3 to 5 years in related oil/gas industry with established Contacts, 5 years preferred
- Sound knowledge of Microsoft Office Suite (PowerPoint and Excel skills) and Outlook
- Proven attention to detail, accuracy, analytical skills, and excellent numeric skills.
- Demonstrate proactive attitude, time sensitivity, be self-motivated, enthusiastic, personable, and able to work with minimum supervision.
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JOB REQUIREMENTS
- Learn XL Systems products, services, and applications quickly.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to work collaboratively and adapt to changing priorities.
- Due to the nature of the industry, 24-hour contact is required. Cellular phones are provided for this purpose.
- Ability to work outside of normal office hours i.e. weekends, nights, etc.
- Strong understand of North American market for offshore oil and gas and the economic environment with which we compete.
- Enhanced communication and negotiation skills to enable constructive dialogue and the development of close relationships with fellow employees, customers, and internal functional departments at all levels.
- Must be able to build rapport with colleagues, clients, and management, and maintain high level of trust and respect through actions.
- Hunt for and qualify accounts, projects and stakeholders
- Report Sales and Marketing expenditure monthly
- Sound knowledge of credit, and customer AP to support collection/reconciliation of account past due invoices
- Responsible for promoting a safe working environment in accordance with NOV HSE procedures.
Comply with all NOV Company and HSE policies and procedures.
- Travel as necessary
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| Qualifications: |
Strategic
- An exceptional ability to understand, evaluate and apply technical information (Functional / Technical skills)
- Ability to understand the strategic direction of the business (Strategic Agility)
- Keep a pulse on business needs and drivers (Business Acumen)
- Deliver solutions and decisions that are effective and constructively impact both NOV and our customer’s organization (Decision quality & problem solving)
Energy and Drive
- Energized by challenges and drawn towards opportunities (Action orientated)
- Due to the nature of the industry, work outside normal office hours maybe required at times
Operating
- Orchestrate multiple activities and resources to accomplish a goal (Organizing)
- Quickly identify critical information and respond appropriately (Priority setting)
- Provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing)
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| Experience: |
Desirable
- Have or develop a good understanding of the Global Market for oil and gas and the economic environment within which we compete.
- Surface casing and conductor Connection Systems
- Oil Country Tubular Goods
- Relevant degree and/or have equivalent Sales and Marketing oil and gas knowledge.
- Working knowledge of large OD conductor / casing or OCTG is desirable, preferably in a Sales or marketing environment.
Essential:
- Excellent organization and time management skills
- Proactive attitude, time sensitivity, be self-motivated, enthusiastic, personable, and able to work with minimum supervision.
- Enhanced communication skills to enable constructive dialogue and the development of close relationships with fellow employees, customers, and internal functional departments at all levels
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| Skills, training, or special knowledge |
Confidence
- Energized by tough challenges and provides direction (Command Skills)
Organizational
- Is cognizant of organizational culture and politics, and appropriately adjusts personal style to be effective (Organizational Agility)
Personal and Interpersonal
- Creates a compelling and inspired vision or sense of core purpose and clearly communicates it to internal and external customers (Managing Vision & Purpose)
- Imbued with a strong sense of customer focus (internal/external) (Customer Focus)
- Firm and diplomatic when negotiating (Negotiating)
- Is known to consistently adhere to ethical principles and expects others to follow suit (Ethics & Values)
Essential:
- Computer literacy (including good command of Microsoft Office -Excel, Word, Outlook)
- Working knowledge of global industry standards relevant to our market (API, DNV, Lloyds Register etc.)
- Working knowledge of Customer Relationship Management (CRM) systems.
- Reading and interpreting material test reports
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| Quality Assurance |
- Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures
- Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.
- Contribute to general improvements in the quality and key activities of the department/area.
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| Training |
- Participate in training where required.
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| Health, Safety and Environment |
- Participate in actions which promote a safety and quality culture within NOV
- Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.
- To be safety conscious and report any safety hazards to the HSE representative.
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