About The Company:
iLink is a Global Software Solution Provider and Systems
Integrator, delivers next-generation technology solutions to help clients solve
complex business challenges, improve organizational effectiveness, increase
business productivity, realize sustainable enterprise value and transform your
business inside-out. iLink integrates software systems and develops custom
applications, components, and frameworks on the latest platforms for IT
departments, commercial accounts, application services providers (ASP) and
independent software vendors (ISV). iLink solutions are used in a broad range
of industries and functions, including healthcare, telecom, government, oil and
gas, education, and life sciences. iLink’s expertise includes Cloud Computing
& Application Modernization, Data Management & Analytics, Enterprise
Mobility, Portal, collaboration & Social Employee Engagement, Embedded
Systems and User Experience design etc.
What makes iLink Systems' offerings unique is the fact
that we use pre-created frameworks, designed to accelerate software development
and implementation of business processes for our clients. iLink has over 60
frameworks (solution accelerators), both industry-specific and horizontal, that
can be easily customized and enhanced to meet your current business challenges.
We are looking for an experienced, hands-on,
execution-oriented Client Partners preferably with a background in Account
Management, Product and Program Management to own and manage iLink’s
business (and its growth) with strategic customer(s). This is an exciting
position that requires a highly motivated individual to manage relationship,
develop business strategies and enable digital transformation for our
customers.
Skillset:
- Minimum
8 years of work experience in Account Management including some experience
with Program Management or Technology Delivery Management roles post
Bachelors
- Superb
relationship, leadership and organizational skills are required for this
position
- Experience
in a client-facing technical role, preferably customer success or account
management, with a proven track record of high customer satisfaction and
retention
- Good
understanding of technical delivery processes and best practices. Ability
to lead status presentations and manage stakeholders.
- Excellent
business acumen and interest in technology to understand application of
various technologies to business problems and use cases.
- Ability
to articulate technology concepts and innovative ideas while clearly
outlining the value proposition and business case for digital initiatives
with customers.
- Be
flexible, possess oriented with outstanding problem solving, written and
oral communication skills.
- Preference
to candidates with prior relevant experience in a similar fast paced
environment.
Requirements
Roles and responsibilities include:
- Create
a strategic relationship with key client stakeholders including IT
Leaders, Engineers, Enterprise Architects, and C-Level executives such as
CIOs, CTOs and CDOs
- Understand
customers’ business and goals in depth, and ensure they get the best value
out of their partnership with iLink
- Ensure
smooth and transparent stakeholder communications. Support and guide
delivery team to implement appropriate delivery and project management processes.
Work closely with delivery teams and customers to ensure that client
expectations are met in terms of delivery quality and timelines.
- Manage
customer demands, set expectations, communicate transparently, deliver on
commitments, and support escalations.
- Design
and implement a strategic account plan that expands company’s business
within customers.
- Collaborate
with the sales and marketing teams to support lead-generation efforts
through research, outreach, and relationship-building activities.
- Represent
iLink Digital at industry events, conferences, and trade shows to promote
our services and engage with potential clients.
- Act
as a key point of contact for clients during the sales process, addressing
inquiries, providing product information, and ensuring a seamless
experience.
- Collaborate
with cross-functional teams, including technical experts, to develop
compelling sales proposals and presentations.
- Have
direct responsibility of business relationship and customer satisfaction
and drive success measured by renewals and new revenue growth. Achieve
growth and hit targets by successfully managing the business pipeline.
- Handle
SoWs, work orders and MSA related discussions. Resource and invoice
projections for managed accounts.
- Collect
feedback from prospects and customers to have discussions with the
internal leadership team.
Benefits
- Competitive
salaries
- Medical,
Dental, Vision Insurance
- Disability,
Life & AD&D Insurance
- 401K
With Generous Company Match
- Paid
Vacation and Personal Leave
- Pre-Paid
Commute Options
- Employee
Referral Bonuses
- Performance
Based Bonuses
- Flexible
Work Options & Fun Culture
- Continuing
Education Reimbursements
- In-House
Technology Training